Every review gets a professional, personalized reply within 24 hours. Written by real people. Your team never has to think about it.
Dozens of properties mean hundreds of reviews. Without a system, most go completely ignored.
Copy-paste templates feel robotic. Prospects can tell when responses are phoned in.
Leasing agents and property managers aren't copywriters. This task eats time they don't have.
Reply Co handles every review so your team can focus on running properties.
Prospects read your reviews before they ever call. What they find determines whether they schedule a tour—or move on.
93%
of renters say online reviews influence their leasing decision
3.3x
more likely to tour a property that actively responds to reviews
45%
of prospects skip properties with unanswered negative reviews
Your Google reviews are your most visible marketing asset. Make sure they're working for you, not against you.
Here's what the manual approach actually costs you:
Adds up to
Total per review
10
minutes spent per review
Monthly impact
For just 50 reviews per month
8+
hours every single month
Let professionals handle the busywork
15
minutes total
Share your properties + set your brand voice. That's it.
0
hours per month
We monitor, draft, and manage every review response for you.
Getting started takes less than a day. Here's how the process works.
Tell us which Google Business listings to monitor. We handle the setup.
Our writers craft thoughtful, professional replies for each new review—positive, neutral, or negative.
Every review gets a timely, on-brand response. Your online reputation stays active and professional.
We continuously watch all your Google Business listings so nothing slips through the cracks. New reviews are detected within hours and queued for response immediately.
All your properties in one place
Oakwood Apartments
★★★★★ · "Love living here!"
Pine Ridge Townhomes
★★★☆☆ · "Parking could be better"
Lakeside Manor
★☆☆☆☆ · "Maintenance is too slow"
Oakwood Apartments · Review #127
Original Review
"We moved in two months ago and love it here. The leasing team was super helpful and the amenities are great."
Drafted Response
"Thank you so much for the kind words, Michael! We're glad the move-in experience went smoothly and that you're enjoying the amenities. Welcome to the community—don't hesitate to reach out if you ever need anything."
Each response is carefully crafted to match your brand voice, address the reviewer's specific comments, and leave a positive impression on future prospects reading your reviews.
Get a clear monthly summary of every review and response across your entire portfolio. Stay informed without doing any of the work yourself.
March 2026 · All Properties
47
Total Reviews
47
Responded
4 hrs
Avg Response Time
2
Flagged
Rating Breakdown
Here's how we handle different types of reviews—professional, personal, and always on-brand.
"We moved in two months ago and love it here. The leasing team was super helpful and the amenities are great. Maintenance has been quick too. Really happy with our choice!"
Our Response
"Thank you so much for the kind words! We're glad the move-in experience went smoothly and that you're enjoying the amenities. Our maintenance team takes pride in being responsive, so it's great to hear that's been your experience. Welcome to the community—don't hesitate to reach out if you ever need anything."
"Decent place overall. The apartment is fine and location is convenient. Parking can be a pain during evenings and the gym equipment is a bit dated. Not bad for the price though."
Our Response
"Thanks for taking the time to share your feedback. We're glad the location and value are working well for you. We appreciate you noting the parking and gym—we've passed both along to our management team. If there's anything else we can do to improve your experience, please don't hesitate to contact our office directly."
"Submitted a maintenance request three weeks ago and still haven't heard back. Called the office twice and got voicemail both times. Really frustrating. Starting to look at other options."
Our Response
"We sincerely apologize for the delay and the difficulty reaching our office. That's not the standard we hold ourselves to, and we understand your frustration. We've flagged your maintenance request with our team for immediate follow-up. Please expect a call from our property manager within 24 hours. Thank you for bringing this to our attention."
Here's what our clients have to say
"We manage 30+ properties and used to spend half a day each week just on review responses. Reply Co took that completely off our plate. The responses sound like us, and our Google ratings have actually improved."
Sarah Mitchell
Regional PM, Cornerstone Properties
"The best part is consistency. Before Reply Co, different team members would respond in totally different tones. Now every review gets a professional, on-brand response. Our residents notice."
James Parker
Director of Operations, Summit Living
"I was skeptical about outsourcing our review responses, but the quality blew me away. They handle negative reviews with exactly the right tone—empathetic but professional. Worth every penny."
Lisa Chen
Owner, Lakeside Property Group
One service. One price. No surprises.
Professional Review Management
per property
15-day money-back guarantee
Have some questions before making up your mind? Let's chat—no pressure, no pitch.
Schedule a Quick CallAfter signing up, we'll schedule a brief onboarding call to learn about your properties, your brand voice, and any guidelines you'd like us to follow. We'll then connect to your Google Business profiles and start handling reviews within one to two business days.
We draft responses within 24 hours of a new review being posted. For urgent or negative reviews, we prioritize faster turnaround to help you stay ahead of potential issues.
Yes. We respond to all reviews—positive, neutral, and negative. For negative reviews, we craft professional, empathetic responses that acknowledge concerns without making promises your team can't keep. If a review involves a sensitive legal or safety issue, we flag it for your direct attention.
Absolutely. During onboarding, we learn your preferred tone, terminology, and any do's and don'ts. Whether your brand is formal and corporate or warm and community-oriented, we match it consistently across every response.
Yes. You can choose to approve each response before it goes live, or you can let us post directly once you're comfortable with our work. Most clients start with approval and move to direct posting after the first few weeks.
Yes. Most of our clients manage multiple properties. We handle each property individually, maintaining the right tone and context for each one. You can add or remove properties at any time.
Billing is simple. You're charged a flat monthly rate per property through Stripe. There are no setup fees, no usage limits, and no hidden charges. You'll receive a receipt each month automatically.
No. The service is month-to-month. You can cancel anytime with no penalties, no cancellation fees, and no questions asked. We believe in earning your business every month.
Stop letting reviews go unanswered. Start professional review management today.
No contracts · Cancel anytime · $199/mo per property